Returns and Refund Policy
Thank you for using Thrust Flight for your flight training, rental and aircraft maintenance needs. If you are not entirely satisfied, we're here to help. Please let our managers know if you are dissatisfied for any reason so that we may personally address your concerns.
Returns of Physical
Items You have 30 days to return a physical item from the date it was shipped or picked up from our location. Defective items will be replaced at no charge to you once we receive and inspect the item at our location.
Please contact us for a Return Materials Authorization (RMA) prior to shipping. Items returned for a refund must be in new, resaleable condition, and still in the original packaging. If your return qualifies, your purchase amount will be refunded, less a restocking fee as described below. You will be responsible for any shipping charges you incur to return items to us.
Cancellation of Classroom Training Reservations
If you wish to cancel a paid reservation for one of our classroom courses, we will provide a full refund, less a restocking fee as described below, up until the day your class is scheduled to start. Classes lasting less than 5 days are not refundable once the class begins.
Classes lasting 5 days or more will be eligible for a 50% refund, less restocking fee, if you provide a written request to withdraw during the first half of the course, measured by calendar days.
Tuition is non-refundable during the last half of the course. If you paid a course fee that includes flight time, you may request a refund of any unused flight time credit in accordance with the Account Balance refund policy below
Account Balance Refunds
If you carry a credit (prepaid) balance on your account, you may request a refund of that amount at any time. Refunds of account balances are subject to a restocking fee as described below.
Unfortunately, we incur various costs for credit card processing fees, bank fees, commissions, clerical and accounting time, materials handling, shipping, etc. when we initiate transactions that ultimately are canceled or not completed. We also incur costs and lost revenue for tying up resources that would otherwise be deployed for other uses or customers.
These costs make it necessary for us to charge a 15% restocking fee on any refunds requested after the day of the original purchase or deposit. There is no restocking fee for same business day refunds.
Refunds requested on the same business day as the original purchase will be refunded by voiding a credit card transaction, or returning your original cash or check.
These refunds are not subject to a restocking fee. Refunds after the same business day, or those originally paid by wire transfer, will be issued a company check within 5 days of the approved request for refund.
If you have any questions on how to return an item to us or for an account refund, please contact us. You may reach us via form on our website, via telephone at 972.735.9099 or via an email to billing at thrustflight.com